Terms of service

RDX Industrial Group – WEBSITE TERMS & CONDITIONS OF SALE

Last updated: January 15, 2026

IMPORTANT: These Terms & Conditions (“Terms”) govern your access to and use of rdxindustrial.com (the “Site”) and your purchase of any products from RDX Industrial (“RDX”, “we”, “us”, or “our”).

By accessing or using the Site, placing an order, or clicking to accept these Terms, you agree to be bound by them. If you do not agree, you may not use the Site or purchase products.

If you are purchasing on behalf of a business, you represent that you have authority to bind that entity and that “you” refers to that business.

0. PLAIN-LANGUAGE OVERVIEW (NON-BINDING)

This section is a simplified summary to help you understand the key points. It does not replace the full, legally binding Terms below.

In most cases, you are responsible for making sure you are shopping the correct machine make, model, and coupler/mount style for your equipment. However, if you have selected the correct machine make/model and standard mount type from our catalog and a Product still does not fit because our application data or written fitment guidance was wrong, we will treat that as our error and work with you to resolve it under our fitment policy (see Section 3.5).
Where fitment issues are our fault (wrong catalog/application data for a standard machine), we’ll cover reasonable return freight and waive restocking. Where you simply ordered wrong, standard return rules (restocking + you pay freight) apply.
Most shipments go via LTL freight or parcel carriers. Risk of loss passes to you when we hand the shipment to the carrier. You must inspect shipments at delivery, note any visible damage or shortages on the delivery receipt, and follow our damage-reporting process.
We often advertise “free shipping” for outbound deliveries, but that does not mean shipping is free in all directions or in all situations. Certain accessorials (residential delivery, liftgate, appointments, redelivery, limited-access, etc.) and legitimate carrier “shipping charge corrections” (including dimensional weight adjustments) may still apply. For customer-initiated returns, you are generally responsible for return freight, restocking, and, where applicable, our actual outbound shipping cost.
Returns are limited because attachments are heavy, expensive to ship, and often machine-specific. Standard returns are allowed only for unused, unmounted Products within strict time limits and are subject to restocking fees. Custom and special-order items are usually non-returnable.
Our limited warranty covers manufacturing defects only. Wear parts (teeth, edges, bushings, pins, etc.), normal wear and tear, misuse, overloading, and incorrect fitment are not covered. Misuse or abusive operation can void coverage.
Our liability is generally capped at what you paid for the Product in question. We are not liable for downtime, lost jobs, or other indirect damages.
By using the Site, you also agree to our Returns Policy, Shipping Policy, Privacy Policy, and any other posted policies, which work together with these Terms.

Always read the full Terms below. If anything is unclear, contact us at support@rdxindustrial.com before ordering.

1. DEFINITIONS

In these Terms:

“Products” means any goods, attachments, parts, or accessories offered for sale on the Site.
“Customer”, “you”, or “your” means the person or entity accessing the Site or purchasing Products.
“Order” means a request by you to purchase Products from us through the Site or by any other channel we make available.
“Business Day” means any day other than Saturday, Sunday, or a public holiday in the Commonwealth of Pennsylvania, United States.

2. ELIGIBILITY & ACCOUNT

2.1 Eligibility & Commercial Use

You must be at least 18 years old (or the age of legal majority in your jurisdiction) to place an Order.

The Site and our Products are primarily intended for business, commercial, and professional users (for example, contractors, rental fleets, and equipment owners/operators). By placing an Order, you represent and warrant that you are purchasing the Products for business or commercial purposes, not primarily for personal, family, or household use, unless otherwise clearly indicated.

If you are purchasing on behalf of a business entity, you represent that you have authority to bind that entity and that “you” refers to that business.

Unless we expressly agree otherwise in a signed writing, you acknowledge that your purchase is a commercial / business transaction and that consumer-specific return rights or consumer-protection remedies that apply only to personal, family, or household purchases may be limited or may not apply.

2.2 Account Responsibility

If you create an account on the Site, you are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. You agree to notify us immediately of any unauthorized use.

2.3 Other Policies Incorporated

In addition to these Terms, your use of the Site and purchase of Products are also subject to our other posted policies, including without limitation our Returns Policy, Shipping Policy, and Privacy Policy (collectively, the “Additional Policies”), all of which are incorporated by reference into these Terms as if set out in full. In the event of any inconsistency between these Terms and an Additional Policy, these Terms will govern to the extent permitted by law, except that our Privacy Policy will control with respect to how we collect, use, and share personal information.

3. PRODUCT INFORMATION & FITMENT DISCLAIMER

3.1 General Information

We make reasonable efforts to ensure that product descriptions, specifications, images, pricing, and availability information on the Site are accurate and current. However, errors, omissions, and typographical mistakes may occur. We reserve the right to correct any errors and to update or change information at any time without prior notice.

3.2 Fitment / Compatibility

Many of our Products are listed and organized by machine make, model, and coupler or mount type (for example: pin-on, quick attach, etc.). Our fitment information is based on OEM specifications and typical configurations, but actual machines in the field can vary due to year, region, aftermarket couplers, modifications, and wear.

YOU ARE GENERALLY RESPONSIBLE FOR MAKING SURE YOU ARE SHOPPING THE CORRECT MACHINE MAKE, MODEL, AND COUPLER/MOUNT STYLE FOR YOUR EQUIPMENT.

If you are unsure whether a Product is appropriate for your machine (for example, you are not certain about your coupler type, you suspect modifications, or you are comparing across different machine models), you should contact us before placing an Order. We may ask for photos of your machine’s coupler/mount area and basic machine details to help confirm the appropriate Product.

This general rule is subject to Section 3.5.1 below, which explains how we handle situations where our catalog data or written fitment guidance turns out to be wrong for a machine that is otherwise standard.

3.3 OEM Names & Trademarks

All manufacturer names, models, and trademarks (for example, “Bobcat”, “CAT”, “Deere”, etc.) are used on the Site for reference and application description only. Unless expressly stated, RDX is not affiliated with, sponsored by, approved by, or endorsed by any original equipment manufacturer (OEM). Our Products are aftermarket components unless specifically described otherwise.

3.4 Professional Use

Our Products are often heavy-duty industrial components intended for use by trained, qualified operators. You are responsible for ensuring that anyone using the Products has adequate training and follows all applicable safety standards, regulations, and manufacturer guidelines.

3.5 Fitment Disputes & Responsibility

This Section 3.5 explains how we handle disputes about whether a Product fits your machine. It works together with Sections 3.2 (Fitment / Compatibility), 9 (Returns), and 11 (Warranty).

3.5.1 When We Are Responsible (Catalog / Advice Error)

We will stand behind our own catalog data and written fitment advice in the following situations:

The Product is explicitly listed on our Site as fitting your specific machine make and model (and, where applicable, coupler or mount type), and you selected and ordered for that same machine make/model and coupler/mount style; and
Your machine is OEM-standard for that make/model in all ways that matter to fitment (no non-OEM or heavily modified coupler, no undocumented pin or hanger changes, no custom fabrications that alter the mounting geometry); and
You installed or attempted to install the Product in a normal manner; and
The Product does not fit solely because our application data or written fitment guidance was wrong (including small but material dimensional discrepancies that reasonably prevent safe installation or proper operation).

If we determine that a mis-fit meets those criteria, we will, at our option:

Arrange and pay for reasonable return freight or provide a prepaid return label / bill of lading; and
Either (a) supply a correctly fitting replacement Product at our cost (including standard outbound shipping), or (b) issue a refund of the Product price if no suitable replacement is available.

In this scenario, we do not cover your consequential losses (downtime, lost jobs, rental costs, etc.), and we do not pay for your labor to install or remove the Product.

We may require photos (for example, of the coupler or pin bosses, serial/model tags, and where the fitment fails) and basic measurements where needed to confirm that: (a) the Product is mis-specified in our catalog or advice, and (b) the machine is standard and unmodified in ways that affect fitment.

3.5.2 When You Are Responsible (Incorrect Selection or Non-Standard Machine)

You are responsible for fitment, and any resolution will be treated as a customer-choice return under Section 9, if any of the following apply:

You selected the wrong machine make or model when browsing or checking out (for example, ordered for a Bobcat E26 but your machine is actually a different model).
You selected the wrong coupler or mount style (for example, ordered a quick attach–style Product for a machine that is actually pin-on, or vice versa).
Your machine has a non-OEM, aftermarket, or modified coupler, hanger, or dipper that materially changes the standard mounting geometry, and we did not expressly confirm in writing that our Product would fit that non-standard configuration.
You attempt to use the Product on a different machine make/model or coupler style than the one it was listed for, without our prior written approval.
Any guidance we provided was based on incomplete or incorrect information you supplied about the machine (for example, wrong model designation, undisclosed coupler swap, undisclosed custom work on the stick or linkage).

In these cases, any return or exchange is handled as a customer-responsibility return, subject to:

Our return eligibility rules in Section 9;
You covering all freight / shipping costs (both outbound and return, where applicable); and
Any applicable restocking fee set out in Section 9.3.

We may, at our discretion, offer partial credits, reduced restocking fees, or other accommodations, but we are not obligated to do so.

3.5.3 Mixed Responsibility / Good-Faith Resolution

In some situations, responsibility may be shared – for example, where our catalog data is incomplete or ambiguous and the machine is also non-standard, or where application information was unclear on both sides.

In those cases, we reserve the right to:

Split shipping costs;
Reduce or waive restocking fees; or
Offer store credit instead of a full cash refund,

based on what we consider a fair, good-faith outcome given the circumstances.

3.5.4 Condition of Products in Fitment Disputes

Regardless of who is at fault, fitment-dispute returns are only considered if:

The Product is unused, unmounted (or only test-fitted), and not visibly damaged;
Paint wear is minimal and consistent with test-fit only (no heavy scoring, bending, or deformation); and
All hardware, pins, brackets, and accessories supplied with the Product are returned.

If a Product comes back used, scarred, or otherwise not in resalable condition, we may:

Decline the claim;
Offer a reduced credit based on salvage value; and/or
Return the item to you at your expense.

3.5.5 Process for Fitment Disputes

To open a fitment dispute, you must contact us promptly at support@rdxindustrial.com with:

Your Order number;
Machine make and model, and a brief description of the coupler/mount situation (for example, OEM pin-on, OEM quick attach, or known aftermarket coupler);
Clear photos of the machine’s coupler/mount area and pin bosses, plus any relevant serial/model tags;
Clear photos of the Product and where it fails to fit; and
Any basic measurements we reasonably request that would help confirm the issue.

We will review the information and advise whether the situation falls under 3.5.1 (our responsibility), 3.5.2 (your responsibility), or 3.5.3 (mixed responsibility), and outline the next steps.

4. ORDERS & CONTRACT FORMATION

4.1 Placing Orders

You may place Orders via the Site or any other ordering method we make available. By submitting an Order, you are making an offer to purchase the Products listed in that Order in accordance with these Terms.

4.2 Acceptance of Orders

Your Order is not accepted, and no contract is formed, until we:

Issue an Order confirmation to you, or
Charge your payment method, or
Ship the Product,

whichever occurs first. We may refuse or cancel any Order or part of an Order for any reason, including but not limited to Product availability, pricing errors, or suspected fraud.

4.3 Order Review & Changes

It is your responsibility to review all details in your Order (products, quantities, machine details, shipping address, contact information, etc.) before submitting.

If you need to request a change after placing an Order, you must contact us as soon as possible. We are not obligated to accommodate changes after an Order has been processed, booked for shipment, or fabricated.

4.4 Business / Fleet / Government Orders

If you are purchasing on behalf of a business, fleet, or government entity, these Terms apply in addition to any separate written agreement. In case of conflict, any signed written agreement between you and us will supersede these Terms to the extent of the conflict.

5. PRICING, TAXES & FEES

5.1 Prices

All prices are shown in U.S. dollars (USD) and are subject to change without notice. The price applicable to your Order is the price displayed at checkout (subject to correction of obvious errors).

We may offer promotions, discounts, or coupons from time to time. Such offers are subject to their own terms and may be modified or withdrawn at any time.

5.2 Taxes

Applicable sales and use taxes, and any other taxes or government charges we are required to collect under U.S. law, are your responsibility and will be added at checkout where applicable. If a tax authority later assesses additional taxes or fees relating to your Order, you agree to pay those amounts.

5.3 Free or Included Shipping (If Advertised)

From time to time, we may advertise “free shipping” or include standard outbound shipping in the product price. Unless expressly stated otherwise:

Free or included shipping applies only to standard outbound delivery for the original shipment, using a carrier and service level we select.
Free or included shipping does not apply to returns, exchanges, reshipments after refusal, or shipments arranged under your own carrier account.
We reserve the right to use reasonable packaging and routing, which may include LTL freight, parcel carriers, or other methods suitable for the Product and destination.

5.4 Accessorials, Limited Access, and Carrier “Shipping Charge Corrections”

Carriers may bill additional “accessorial” charges (such as residential delivery, liftgate use, appointment or call-ahead services, limited-access delivery, redelivery, storage, or detention) as well as “shipping charge corrections” (for example, adjustments due to actual weight, dimensions, or re-classification) after the shipment has moved.

Where such charges are legitimately assessed based on actual delivery conditions, address type, or package characteristics, you are responsible for those charges, even if the initial quote or checkout did not show them. We will make a reasonable effort to contest or dispute clearly erroneous fees, but we are not obligated to absorb valid accessorials or corrections that arise from:

Incorrect or incomplete shipping information you provided (for example, claiming a commercial address that is actually residential or limited access);
Onsite conditions at delivery (for example, no dock or forklift when one is required, requiring liftgate service); or
Redelivery, storage, or address-change fees that arise because no one was available to receive the shipment, the delivery was refused without justification, or you requested changes after the shipment was in transit.

We will not pass through arbitrary or clearly unsupported corrections without review, and we will provide documentation upon request if we bill you for such charges.

6. PAYMENT TERMS

6.1 Payment Methods

We accept the payment methods shown at checkout, which may include major credit cards, debit cards, digital wallets, or bank transfers. We may add or remove accepted methods at any time.

6.2 Authorization & Security

By submitting payment information, you represent and warrant that you are authorized to use the selected payment method and that the information you provide is accurate and complete. You authorize us (or our payment processors) to charge the total amount of your Order, including applicable taxes, shipping, and fees.

6.3 Failed or Disputed Payments

If your payment is declined, reversed, or charged back, you remain responsible for the full amount due plus any bank or processing fees we incur. We may suspend future sales or deliveries until balances are paid in full.

6.4 Chargebacks May Not Be Used to Circumvent Published Policies

You agree that payment disputes and chargebacks may not be used to circumvent or bypass our published returns, fitment, shipping, or warranty policies. You will not initiate a chargeback or payment dispute to avoid or override these Terms or our Additional Policies where we are honoring them in good faith. Nothing in this Section limits any non-waivable rights you may have under applicable card-network rules or law.

7. SHIPPING, DELIVERY & RISK OF LOSS

7.1 Shipping Methods

We ship via carriers and methods we choose unless otherwise specified in a written agreement. Estimated transit times are for reference only and are not guaranteed delivery dates.

7.2 Processing Times

Typical processing times are 3-5 business days for in-stock items, not including weekends or holidays. Custom, built-to-order, or backordered items may require additional time.

7.3 Risk of Loss & Title

Risk of loss and damage to the Products passes to you when the shipment is tendered to the carrier at our shipping point. Title passes upon our receipt of full payment. You are responsible for filing any claims with the carrier for loss, damage, or delay, although we may assist you at our discretion.

For the avoidance of doubt, risk of loss transfers to you when the shipment is tendered to the carrier, even if we assist you with carrier claims or previously advertised or presented outbound shipping as “free” or included.

7.3.1 Delivery Acceptance by Any Person at the Delivery Address

Delivery may be accepted and signed for by any person present at the delivery address, including your employees, agents, warehouse staff, or household members. You are responsible for acceptance at the delivery address, and any such signature or acceptance will be treated as if you personally accepted delivery.

7.3.2 Unattended Delivery / Signature Release

If you authorize, request, or permit unattended delivery, “no-signature required” delivery, or signature release (including where you instruct the carrier or us to leave the shipment without obtaining a signature, or to deliver to a dock, yard, driveway, or similar unattended area), you assume all risk of loss, theft, or damage after the carrier records the shipment as delivered. In these cases, we have no obligation to replace, refund, or credit Products that are lost, stolen, or damaged after the carrier’s recorded delivery.

7.4 Inspection at Delivery (Visible Damage)

You must carefully inspect all shipments at the time of delivery. If there is any visible damage, shortage, or suspected mishandling:

Note the specific damage or shortage (“bucket edge bent,” “pallet broken,” “1 of 2 items missing,” etc.) on the delivery receipt or bill of lading before signing;
Take clear photos of the damage, packaging, and any visible carrier labels; and
Contact us in writing at support@rdxindustrial.com within 24 hours after delivery, including your Order number and photos.

Signing the delivery receipt as “received in good condition” or similar without noting visible damage makes it much more difficult (and sometimes impossible) to recover from the carrier.

For the avoidance of doubt, if you sign a delivery receipt, bill of lading, or similar carrier document without noting any visible damage, shortage, or irregularity, that signature will constitute acceptance of the shipment in apparent good condition as of the time of delivery.

7.4.1 Concealed Damage & Consequences of Not Following the Process

For concealed damage (not reasonably visible at the time of delivery), you must notify us in writing at support@rdxindustrial.com within 5 Business Days after delivery and provide photos of the damage and packaging.

If you do not follow the inspection and reporting process described in Sections 7.3–7.4 and this Section 7.4.1, we are not obligated to repair, replace, or refund Products damaged in transit, even if we may choose to assist you as a courtesy. Our assistance with any carrier claim does not shift the underlying risk of loss, which passes to you once the shipment is tendered to the carrier as described in Section 7.3.

7.5 Shipment Refusal & Redelivery

If you refuse delivery without our prior written consent, you may be responsible for return freight, storage, redelivery, and any related charges. Refusal of a shipment does not constitute an authorized return.

Refused shipments are not automatically eligible for refund and remain subject to our return-eligibility rules, including any applicable restocking fees, return freight costs, and any outbound shipping or freight costs we actually incurred to ship the order to you, even if outbound shipping was advertised or presented as “free” or included at checkout.

7.6 Customer-Arranged or Third-Party Freight (If Applicable)

If you choose to arrange your own freight or use a third-party carrier under your account, risk of loss, damage, and delay passes to you when we load the shipment and sign it over to your carrier. Any disputes or claims must be handled directly between you and your carrier.

7.7 Evidence Priority in Delivery-Related Disputes

In the event of a dispute regarding delivery status, receipt, or shipment condition, carrier-issued documents and records (including, without limitation, bills of lading (BOLs), proof of delivery (POD), delivery receipts, and carrier tracking data) will generally be treated as the primary evidence of what occurred in transit and at delivery, and will take precedence over conflicting statements from you or your personnel, except to the extent we determine in our reasonable judgment that such carrier records are clearly erroneous or incomplete.

8. GEOGRAPHIC LIMITATIONS (CONTINENTAL U.S. ONLY)

8.1 Service Area

At this time, we ship only to physical addresses located within the contiguous United States (the “Service Area”). We do not ship to:

Alaska or Hawaii;
U.S. territories (including Puerto Rico, Guam, U.S. Virgin Islands, etc.);
APO/FPO/DPO or other military addresses; or
International addresses outside the United States.

Any Order placed with a shipping address outside the Service Area may be cancelled, or we may request that you provide a qualifying address within the contiguous United States.

8.2 Freight Terminals and Will-Call Options

In some cases, we may offer shipment to a carrier freight terminal or will-call location within the Service Area for customer pickup. Where this is offered, you are responsible for any onward movement or export from that terminal or location.

8.3 No Export Services Provided

We do not provide export documentation, customs brokerage, or international freight services. If you choose to export Products after delivery within the contiguous United States, you are solely responsible for compliance with all applicable export, customs, and import laws and regulations, as further described in Section 18.

9. RETURNS, REFUNDS & EXCHANGES

9.1 General Policy

Because our Products are heavy equipment attachments and often built or selected for specific machines, returns are limited.

Our standard return policy is:

Return request window: You must contact us to request a return within 14 calendar days of the date the shipment is marked delivered by the carrier.
Return shipment deadline: If we approve a return and issue a Return Merchandise Authorization (“RMA”), you must tender the Product to the carrier (ship it out) within 14 calendar days of the RMA approval date. Returns shipped after that time may be refused or subject to additional charges at our discretion.
Condition: Items must be unused, unmounted, and in clean, resalable condition. Attachments must not have been installed on a machine or placed into work (no welds, cutting edge wear, visible bucket wear, or pin/coupler witness marks).
Packaging: Where applicable, Products should be returned in their original packaging or equivalent protective packaging that prevents damage in transit (for example, properly banded to a pallet).
Exclusions – Non-Stock, Special-Order, and Custom Items: Custom, modified, special-order, non-stock, or made-to-order items are generally non-cancelable and non-returnable once we have begun processing or production, except where we have clearly made an error or are required by law to accept a return. If an exception is made, it will be at our sole discretion and may be subject to higher restocking fees and/or additional conditions. Where practical, we will indicate non-returnable status on your quote, invoice, or at checkout.

This Section 9 is a summary of our returns framework. For more detail, please also review our full Returns Policy available here: rdxindustrial.com/policies/refund-policy.

We may update this policy from time to time, but changes will not affect Orders already placed unless required by law.

9.1.1 Return Shipment Method and Risk of Loss

All return shipments must be sent using a trackable shipping method and should be appropriately insured for their full replacement value. You bear all risk of loss or damage to Products in return transit until the returned goods are actually received, inspected, and accepted by us at the return address we specify. If a return shipment is lost, stolen, or damaged in transit before we receive and inspect it, any refund or credit may be reduced or denied in accordance with our inspection findings and these Terms.

9.2 How to Request a Return

To request a return, contact us at support@rdxindustrial.com with:

Your Order number;
The Product(s) you wish to return;
The reason for the return (for example, change of mind, ordered wrong mount type, damage in transit); and
Clear photos showing the current condition of the Product, including any packaging and any areas that could indicate use or mounting.

We will review your request, confirm eligibility under this policy and our Returns Policy, and, if approved, issue an RMA number and return instructions. Do not ship any Product back to us without an RMA, as unauthorized returns may be refused.

9.3 Returns for Customer Error (Wrong Fitment, Wrong Mount, Wrong Machine)

If you order the wrong Product due to your own error, any return will generally be treated as a customer-error return. This includes, for example, ordering:

For the wrong machine make or model;
For the wrong coupler or mount type (such as quick-attach vs. pin-on vs. X-Change);
Providing incorrect mounting details when we specifically asked for them (such as pin diameters, pin centers, or dipper/boss gap); or
Based on assumptions about compatibility rather than checking the machine’s actual configuration.

Customer-error returns are subject to our standard restocking fee (currently 25% of the Product purchase price) and you are responsible for all return shipping costs, unless otherwise agreed in writing. These returns are also subject to our inspection and condition requirements in this Section 9.

9.4 Condition of Returned Items

All returned Products are inspected upon arrival at our facility.

We may reduce refunds or decline returns altogether if items are:

Used, installed, mounted, or placed into service;
Modified, welded, cut, or otherwise altered;
Damaged beyond minor cosmetic marks from normal handling or initial trial-fit;
Missing components, pins, hardware, or accessories originally supplied; or
Poorly packaged such that the Product is damaged in transit back to us.

If a return is refused or not eligible for a refund under this policy, you will be responsible for any costs to ship the item back to you, or we may dispose of it after a reasonable notice period if you do not provide instructions.

9.5 Refund Method

Approved refunds will generally be issued to the original payment method, less:

Any applicable restocking fees under Section 9.3 (currently 25%), unless otherwise stated; and
Any non-refundable accessorial charges or services that were legitimately incurred and are not required by law to be refunded.

Refunds will be processed within a reasonable time after we have received and inspected the returned Product and confirmed that it meets the condition requirements in Sections 9.1 and 9.4.

Because our pricing typically includes standard shipping (often marketed as “free shipping”), the shipping cost we incur to send the Product to you is generally not refundable, even if a separate shipping line was not shown at checkout. Any separately itemized shipping charges and accessorial fees paid in connection with the original delivery are also typically non-refundable, unless:

The return is due to our clear error as described in Sections 3.5.1 (fitment/catalog error) or another section of these Terms where we expressly accept responsibility; or
A refund of such charges is otherwise required by applicable law.

For additional details and examples of how returns and refunds are handled (including scenarios where shipping and accessorial charges may or may not be refunded), please refer to our full Returns Policy: rdxindustrial.com/policies/refund-policy.

10. CANCELLATIONS

10.1 Customer-Initiated Cancellations – Standard Stock Items

You may request to cancel an Order by contacting us at support@rdxindustrial.com.

We will review your request and advise whether cancellation is possible, subject to the following:

If your Order has not yet entered processing (for example, it has not been picked, staged, or booked with a carrier), we may cancel it without a cancellation fee, except for any non-refundable third-party charges already incurred (such as financing or payment-processing fees), if applicable.
If your Order has entered processing but has not yet shipped (for example, it has been picked, staged, packaged, or a bill of lading / shipping label has been created), we may, at our discretion, approve cancellation subject to a cancellation fee of up to 10–25% of the Order value to cover handling, packaging, and other costs we have already incurred.
If the Order has already shipped or been tendered to the carrier, it can no longer be cancelled and will instead be treated under our Returns Policy (see Section 9). In that case, the Order may be eligible for return as a customer-error or change-of-mind return, subject to the applicable restocking fee and your responsibility for all freight costs as described in Section 9.3.

10.2 Custom, Non-Stock & Special-Order Items

Custom, built-to-order, non-stock, or special-order items are often made or sourced specifically for your machine or application and may be non-cancellable once we have begun processing, production, or procurement.

Unless we expressly agree otherwise in writing:

These items are non-cancellable after production or procurement has begun, except where we clearly made an error or where cancellation is required by law; and
If we agree, at our discretion, to cancel such an Order after work has begun, we may charge a cancellation fee of up to 50% of the Order value to cover non-recoverable costs (including, for example, custom fabrication, engineering, inbound freight, or vendor cancellation charges). Any deposits paid on such Orders may be non-refundable and applied toward these costs.

Where practical, we will indicate on your quote, invoice, or at checkout if an item is custom, non-stock, special-order, or otherwise subject to stricter cancellation rules.

10.3 Cancellations by Us

We reserve the right to cancel all or part of an Order at any time, including after acceptance, if:

The Product is discontinued, out of stock, or otherwise unavailable and a reasonably comparable substitute cannot be agreed upon;
We identify an obvious pricing, description, or application error that materially affects the Order;
We suspect fraud, abuse, or other unlawful activity; or
You fail to provide required information (such as machine details or delivery instructions) within a reasonable time.

If we cancel an Order (or portion of an Order) under this Section 10.3, your sole and exclusive remedy is a refund of any amounts you have paid for the cancelled Product(s). We will not be liable for any additional or consequential damages arising from such cancellation, except to the limited extent required by applicable law.

11. WARRANTY & DISCLAIMERS

11.1 Limited Warranty (Manufacturing Defects Only)

We provide a limited warranty for manufacturing defects in materials and workmanship for a period of 6 months from the date of delivery (the “Warranty Period”), subject to the terms below.

This limited warranty applies only to the original purchaser named on the Order and is non-transferable unless otherwise required by law. It applies only to Products purchased directly from us or from our authorized resellers.

For purposes of this Section 11, “Product” means new buckets, couplers, rippers, and other attachments manufactured or supplied by us, and does not include any machine, carrier, or third-party component.

11.2 What Is Covered; Remedies

During the Warranty Period, and subject to your compliance with these Terms, we will, at our option:

Repair the defective Product;
Replace the defective Product with a new or refurbished Product of equal or reasonably comparable specification;
Issue a credit up to the original purchase price of the Product (exclusive of taxes and fees), to be applied toward a replacement; or
Authorize you in writing to have reasonable local repair or rework performed by a qualified third party and reimburse you for the documented, pre-approved direct repair costs (not to exceed the commercially reasonable cost of repair or replacement of the affected component, as determined by us).

Coverage is limited strictly to defects in materials or workmanship under normal use, proper installation, and correct application on a compatible machine within the Product’s intended machine class and duty rating.

We are not obligated to provide any remedy until the Product has been inspected (remotely or physically) and we have confirmed that the issue is a covered manufacturing defect. Remote inspection may include your provision of clear photos, videos, measurements, and any additional information we reasonably request.

Any repair or modification performed without our prior written authorization will remain excluded from warranty coverage under Section 11.3, and may void remaining warranty on the affected portion of the Product.

11.3 What Is Not Covered (Warranty Exclusions)

This limited warranty does NOT cover, and we will have no obligation with respect to, any of the following:

1) Normal Wear and Tear

Wear items such as cutting edges, teeth, adapters, shrouds, side cutters, wear plates, heel plates, bushings, pins, and similar components.
Cosmetic issues such as paint, surface rust, scratches, or minor dents that do not affect structural integrity or function.

2) Misuse, Abuse, or Overloading

Damage from operating the Product beyond its rated capacity, machine class, or intended application (including but not limited to severe rock work when the Product is not rated for it).
Damage caused by shock loading, side loading, prying, or using the attachment as a lifting device, jack, ram, or impact tool in a manner inconsistent with good industry practice.
Damage resulting from reckless operation, improper operator technique, or use in clearly unsuitable ground conditions.

3) Improper Fitment, Installation, or Setup

Damage caused by incorrect machine, coupler, or pin information that you supplied (for example, wrong model number, incorrect coupler type, or pin dimensions that do not match your actual machine).
Damage arising from use with incompatible, non-standard, heavily modified, or excessively worn quick couplers, pin packs, or mounting systems that differ from the standard configuration for your make/model or from what you represented to us in writing.
Failure to install or use required safety pins, retainers, or locking devices.
Any damage that results from ignoring instructions, machine-specific notes, or warnings provided on our Site, in documentation, or on the Product.

For the avoidance of doubt, this Section 11.3(3) does not apply where you purchased a standard Product from our catalog by selecting your machine make/model (and, if applicable, the standard coupler type) and the Product does not fit due solely to an error in our fitment data or recommendation. Those situations are handled under Section 3.5.1 (our responsibility when we clearly confirmed fitment or our catalog data was wrong).

Use of Products with worn, modified, non-OEM, or non-approved couplers or pin packs that differ from the standard configuration for your make/model (or from what you represented to us in writing) is at your own risk and may void warranty coverage, except as expressly provided in Section 3.5.1.

4) Improper Maintenance, Neglect, or Storage

Failure to perform reasonable inspection and maintenance, including checking for cracks, deformation, loose pins, or excessive wear.
Continued use of a Product after a crack, deformation, or other potentially unsafe condition should reasonably have been noticed.
Damage from improper storage, long-term exposure to corrosive or aggressive environments, or contact with chemicals not compatible with the Product’s materials.

5) Damage from Handling, Loading/Unloading, or Transport

Damage occurring during loading, unloading, rigging, lifting, or transport where proper lifting points and procedures were not used.
Damage caused by your carrier, your employees, or third-party contractors after the Product has been tendered to the carrier or otherwise left our control (including damage in transit), even if we assist you in pursuing a carrier claim.

6) Third-Party Modifications or Repairs

Any modification, welding, cutting, drilling, grinding, torch work, or other alteration performed by you or a third party without our prior written approval.
Repairs performed by you or a third party without our prior written approval or use of non-equivalent parts, unsuitable welding procedures, or poor workmanship.
Any damage worsened by attempts to repair, alter, or continue using the Product after a defect is discovered or suspected.

7) Used, Clearance, and “As-Is” Products

Any Product clearly advertised, invoiced, or documented as “used,” “demo,” “clearance,” “scratch & dent,” or “as-is,” unless a separate written warranty is expressly provided for that item.
Where no separate written warranty is provided for such items, they are sold AS-IS, WITH ALL FAULTS, and no warranty applies except to the limited extent required by applicable law.

8) Improper or Non-Intended Use

Use of a Product on machines, couplers, or applications outside those indicated in our published fitment data or reasonably contemplated for that style of attachment.
Use of a Product in any manner contrary to local safety regulations, equipment manufacturer guidelines, or recognized industry standards.

9) Consequential Conditions

Any incidental or consequential expenses related to downtime, lost revenue, rental of substitute equipment, labor, travel, or hauling, even if the underlying defect is covered (these are addressed separately under our Limitation of Liability section).

11.4 Warranty Claims (Process and Requirements)

To make a warranty claim, you must contact us within the Warranty Period at support@rdxindustrial.com and provide:

Your name and contact information;
Order or invoice number and date of purchase;
Machine make, model, and coupler/mount type used with the Product;
A detailed description of the issue; and
Clear photos and/or videos showing the alleged defect, installation, and overall condition of the Product.

We may require additional documentation, including proof of proper installation, usage details, or maintenance history. In some cases, we may require the Product (or key parts of it) to be returned to us or to an authorized inspection facility.

Unless we expressly agree otherwise in writing, you are responsible for shipping the Product to us for inspection. If the claim is approved and we determine the issue was a covered manufacturing defect, we may, at our discretion:

Reimburse reasonable, pre-approved inbound freight; and/or
Cover outbound freight for the repaired or replacement Product.

If we determine that the issue is not a covered defect (for example, due to wear, misuse, or improper installation), you are responsible for all freight and any costs associated with returning the Product to you.

11.5 Our Determination and Your Cooperation

All warranty determinations are made by us in good faith based on the information and evidence available. You agree to reasonably cooperate with our requests for photos, videos, inspection access, or return of the Product.

Refusal to provide requested information, or alteration/repair of the Product before we can inspect it, may result in denial of the claim.

11.6 Exclusive Remedy

To the maximum extent permitted by law, your sole and exclusive remedy for any covered manufacturing defect under this limited warranty is, at our option:

Repair of the Product;
Replacement of the Product; or
Issuance of a credit up to the original purchase price of the Product.

Except where a refund is required by applicable law, we are not obligated to issue a cash refund to your original payment method for warranty claims. Nothing in this Section 11.6 limits any refund rights you may have under our Returns and Cancellations provisions for eligible non-defective returns.

No employee, dealer, or representative is authorized to modify this warranty or to make any additional warranties on our behalf. Any such statements are not binding unless set out in a signed writing by an authorized officer of the company.

11.7 Disclaimer of Other Warranties

Except for the limited warranty expressly set out in this Section 11 or as required by law, the Site and all Products are provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory.

Without limiting the foregoing, we expressly disclaim all implied warranties of:

Merchantability;
Fitness for a particular purpose;
Title; and
Non-infringement.

Some jurisdictions do not allow the exclusion or limitation of certain implied warranties, so some of the above limitations may not apply to you. In such jurisdictions, our warranties are limited to the maximum extent permitted by law.

12. LIMITATION OF LIABILITY

To the fullest extent permitted by law, in no event shall RDX Industrial Group, its owners, officers, employees, or agents be liable for any:

Indirect, incidental, consequential, special, exemplary, or punitive damages;
Loss of profits, revenue, or business opportunities;
Loss of use, downtime, rental costs, or delay damages; or
Loss or damage to any equipment, structures, or property other than the Product itself,

arising out of or related to the Products, the Site, or these Terms, whether based on contract, tort (including negligence), strict liability, or any other legal theory, even if we have been advised of the possibility of such damages.

Our total aggregate liability for any and all claims arising out of or related to a Product or an Order shall not exceed the amount you actually paid for that specific Product giving rise to the claim.

Some jurisdictions do not allow limitations of liability for certain types of damages, so some of the above limitations may not apply to you. In such cases, our liability will be limited to the maximum extent permitted by applicable law.

13. INDEMNIFICATION

To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless RDX Industrial and its owners, officers, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

Your use, misuse, or installation of the Products;
Your violation of these Terms; or
Your infringement of any third-party rights.

14. INTELLECTUAL PROPERTY

All content on the Site, including text, graphics, logos, icons, images, product names, and software, is owned by us or our licensors and is protected by intellectual property laws. You may not copy, reproduce, distribute, modify, or create derivative works from any content without our prior written permission.

You may use the Site and its content only for the purpose of evaluating and purchasing our Products or as otherwise authorized in writing.

15. USER CONTENT (REVIEWS, PHOTOS, FEEDBACK)

If you submit any reviews, photos, comments, or other content (“User Content”) to the Site or to us by email or other channels, you grant RDX Industrial a non-exclusive, worldwide, royalty-free, perpetual, and transferable license to use, reproduce, modify, publish, translate, distribute, and display such User Content in connection with our business, including marketing and advertising.

You represent and warrant that:

You own or control all rights in and to the User Content;
The User Content is accurate and not misleading; and
Our use of the User Content will not infringe or violate any third-party rights or applicable laws.

We may remove or edit User Content at any time in our discretion.

16. PROHIBITED USES

You may not use the Site or Products for any unlawful purpose or in violation of any applicable laws or regulations. Without limitation, you agree not to:

Use the Products in a way that violates safety standards or manufacturer guidelines;
Attempt to gain unauthorized access to the Site, servers, or networks;
Use any data mining, robots, or similar data gathering tools; or
Interfere with or disrupt the operation of the Site or any user’s enjoyment of it.

17. PRIVACY

Your use of the Site and any personal information you provide are also governed by our Privacy Policy, which is incorporated by reference into these Terms. You can view our Privacy Policy here: rdxindustrial.com/policies/privacy-policy.

Our Privacy Policy may also describe our use of cookies, analytics, and tracking technologies, as well as your choices regarding marketing communications.

18. COMPLIANCE, EXPORT & SANCTIONS (IF APPLICABLE)

The Products are sold for use within the United States and we currently ship only within the contiguous United States, as described in Section 8.

If you choose to transport or export any Product outside the United States after delivery:

You are solely responsible for complying with all applicable U.S. export control and sanctions laws and regulations, as well as any import, customs, or local laws in the destination country; and
You may not export, re-export, or transfer any Product in violation of U.S. law, including restrictions administered by the U.S. Department of Commerce and the U.S. Department of the Treasury (Office of Foreign Assets Control).

We do not act as an exporter of record, importer of record, customs broker, or freight forwarder for international shipments. We do not prepare export documentation or arrange international freight.

19. GOVERNING LAW & JURISDICTION

These Terms, any Orders, and any disputes arising out of or relating to them will be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania and the federal laws of the United States, without giving effect to any conflict-of-law principles that would result in the laws of another jurisdiction applying.

Subject to any mandatory consumer protection rights and the mediation requirements in Section 20, you agree that any legal action or proceeding arising out of or relating to these Terms, the Site, the Products, or any Order will be brought exclusively in the state or federal courts located in Berks County, Pennsylvania, and you hereby consent to the personal jurisdiction and venue of such courts.

Nothing in these Terms is intended to limit any non-waivable rights you may have under applicable consumer protection laws. Where purchases are made for business or commercial purposes, you acknowledge and agree that such consumer protections may be limited or may not apply.

20. DISPUTE RESOLUTION (MEDIATION FIRST)

20.1 Informal Resolution

Before initiating any formal legal proceeding (other than small-claims actions or requests for temporary or preliminary injunctive relief), the parties agree to make a good-faith effort to resolve any dispute, claim, or controversy arising out of or relating to these Terms, the Products, or any Order through informal discussions. You may initiate this process by sending a written notice of dispute to us at support@rdxindustrial.com, describing the nature of the dispute and the relief sought.

20.2 Mediation

If the parties are unable to resolve the dispute informally within 30 days after we receive your notice, either party may request non-binding mediation in Berks County, Pennsylvania (or another mutually agreed location), and the other party agrees to participate in good faith as a condition precedent to filing any court action (other than small-claims actions or requests for temporary or preliminary injunctive relief). The parties will share the mediator’s fees and expenses equally, and each party will bear its own attorneys’ fees, expert costs, and other expenses, unless otherwise agreed in writing or required by law.

20.3 Court Proceedings

If the dispute is not resolved through mediation, either party may pursue any rights or remedies available under Section 19 (Governing Law & Jurisdiction) or applicable law. Nothing in this Section prevents either party from seeking temporary or preliminary injunctive relief in a court of competent jurisdiction at any time.

21. THIRD-PARTY SERVICES & TOOLS

The Site may integrate or rely on third-party services and platforms, including but not limited to:

E-commerce platforms (such as Shopify);
Payment processors;
Shipping and freight rating tools; and
Analytics, marketing, and communication tools.

These third parties are independent of RDX Industrial and have their own terms and privacy policies. We are not responsible for the acts, omissions, errors, or availability of any third-party services. Your use of such services is at your own risk and subject to the terms and policies of those third parties.

Where we use third-party freight or rating tools to estimate shipping costs (for example, in custom quotes or non-standard shipping arrangements), the final carrier charges may differ from initial estimates. Any such differences will be handled in accordance with Section 5.4 (Accessorials, Limited Access, and Carrier “Shipping Charge Corrections”), including whether any additional amounts are passed through to you in customer-responsibility scenarios (such as incorrect address type or access issues), and without altering any “free shipping” promotions that validly applied to your original Order.

22. ELECTRONIC COMMUNICATIONS & MARKETING

By using the Site, creating an account, or placing an Order, you agree that we may contact you electronically (for example, by email or SMS) regarding your Orders, account, and support inquiries.

With your consent where required by law, we may also send you marketing communications about Products, promotions, or updates. You can opt out of marketing messages at any time by following the unsubscribe instructions included in our emails or contacting us at support@rdxindustrial.com. Operational and transactional emails related to your Orders are not considered marketing and may still be sent as needed.

23. CHANGES TO THE SITE & TERMS

We may update, modify, or discontinue any part of the Site or Products at any time without notice.

We may also revise these Terms from time to time. The “Last updated” date at the top indicates when changes were last made. Updated Terms will apply to Orders placed after the revised Terms are posted. Your continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.

24. MISCELLANEOUS

24.1 Entire Agreement

These Terms, together with any Order confirmation, our Privacy Policy, and any separate written agreement between you and us, constitute the entire agreement between the parties with respect to the subject matter and supersede all prior proposals or communications.

24.2 Severability

If any provision of these Terms is held to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.

24.3 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, sale, or transfer of assets, with or without notice to you.

24.4 No Waiver

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.

24.5 Headings

Section headings are for convenience only and do not affect the interpretation of these Terms.

24.6 Force Majeure

Neither RDX nor you will be liable for any delay or failure to perform any obligation under these Terms (other than payment obligations) to the extent that the delay or failure is caused by events beyond the affected party’s reasonable control (“Force Majeure Event”).

Force Majeure Events include, but are not limited to:

Acts of God (such as flood, fire, earthquake, storm, or other natural disaster);
War, terrorism, invasion, riot, or other civil unrest;
Government actions, embargoes, sanctions, or changes in laws or regulations;
Epidemics, pandemics, or public-health emergencies;
Strikes, labor disputes, or lockouts not primarily involving the affected party’s own workforce where reasonably avoidable;
Widespread or systemic failures or disruptions affecting carriers, freight networks, ports, or major transport hubs;
Supply-chain disruptions outside the affected party’s reasonable control (including raw materials or critical components becoming unavailable or severely constrained); and
Failures or interruptions of power, internet, telecommunications, or third-party hosting or logistics services that are not caused by the affected party’s negligence or willful misconduct.

The party affected by a Force Majeure Event will:

Use commercially reasonable efforts to promptly notify the other party of the Force Majeure Event and its expected impact; and
Use commercially reasonable efforts to mitigate the impact and resume performance as soon as reasonably practicable.

If a Force Majeure Event prevents RDX from fulfilling an Order for more than 45 consecutive days, either you or RDX may cancel the affected Order (or the unfulfilled portion of it) by written notice (which may include email). In that case, your sole remedy will be a refund of any amounts you prepaid for Products that were not shipped at the time of cancellation, subject to any non-recoverable costs RDX has already incurred for custom or special-order items.

A Force Majeure Event does not excuse your obligation to pay for products that have already been shipped or services already performed.

24.7 Survival

Any provisions of these Terms that by their nature should reasonably survive termination, cancellation, or completion of an Order (including, without limitation, Section 9 (Returns, Refunds & Exchanges), Section 11 (Warranty & Disclaimers), Section 12 (Limitation of Liability), Section 13 (Indemnification), Section 19 (Governing Law & Jurisdiction), and Section 20, titled “Dispute Resolution (Mediation First)”) will survive and remain in full force and effect.

25. CONTACT INFORMATION

If you have questions about these Terms or an Order, please contact us at:

RDX Industrial
282 Lobachsville Rd
Oley, PA 19547
United States
support@rdxindustrial.com
Business hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time