RDX Industrial ships heavy-duty buckets and attachments across the contiguous United States. This page explains how our shipping works in practical terms. For the full legal language, please refer to our Shipping Policy and Terms & Conditions of Sale.
1. Where We Ship
Right now, we only ship within the contiguous United States (“lower 48”).
- We ship to: Physical street addresses in the 48 contiguous states.
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We do NOT ship to:
- Alaska or Hawaii
- U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands, etc.)
- APO/FPO/DPO or other military addresses
- Any international address outside the United States
If you place an order with a shipping address outside this service area, we may cancel the order or ask you to provide a qualifying address within the contiguous U.S.
2. Processing Times
Most in-stock products ship within a reasonable handling window once payment clears. Processing time is separate from carrier transit time.
- In-stock items: Typically ship within a few business days once the order is processed.
- Custom / built-to-order / special-order items: Lead times vary and will be quoted or indicated on your order or product page.
If we expect a meaningful delay (for example, a backordered item or unusual lead time), we’ll let you know as soon as we can.
3. Shipping Methods
Because our products are heavy and bulky, they ship via a mix of:
- LTL freight: For most buckets, rippers, and larger attachments.
- Parcel carriers: For smaller components or lighter items where practical.
We generally select the carrier and service level based on the product, destination, and cost. If you need a specific carrier or special arrangement, contact us at support@rdxindustrial.com before placing your order.
Any transit times shown at checkout are estimates only, not guaranteed delivery dates. Weather, holidays, carrier capacity, and local conditions can all affect delivery.
4. “Free Shipping” & What It Really Means
We often advertise standard shipping as “free” or included in the price. To keep things clear:
- “Free shipping” applies to standard outbound delivery for the original shipment, using a carrier and method we choose.
- It does not mean shipping is free in all directions or in all situations.
- It does not automatically cover:
- Return shipping
- Reshipments after refusal or failed delivery
- Customer-arranged freight
In plain terms: we usually cover the cost to get the attachment from us to you on the first attempt, under normal conditions. Anything beyond that depends on the situation and our policies.
5. Accessorials, Limited Access & Extra Charges
Carriers can add charges on top of base freight for certain services, especially with heavy equipment. Common examples (“accessorials”) include:
- Residential delivery
- Liftgate service
- Appointment / call-ahead delivery
- Limited-access locations (farms, construction sites, schools, etc.)
- Redelivery if no one is available or delivery is refused
- Storage or detention fees if freight sits at a terminal or on the truck
If these services are legitimately required by your location or requested by you, those extra charges are generally your responsibility, even if base freight was included or “free.”
We also sometimes see carrier “shipping charge corrections” when actual weight/dimensions differ from what the carrier assumed or if they re-classify the freight. We review those corrections and:
- We do not pass through arbitrary or clearly bogus fees.
- We may pass through legitimate extra costs caused by address type, access issues, redelivery, or other factors outside our control.
For full details, see Section 5.4 of our Terms & Conditions of Sale.
6. Delivery & Inspection (Visible Damage)
You must inspect your shipment when it arrives. Attachments are heavy and handled by forklifts, so damage is possible.
At delivery:
- Check the pallet, crate, or box before signing anything.
- If you see visible damage or missing pieces, write specific notes on the delivery receipt (for example, “cutting edge bent,” “pallet broken,” “1 of 2 items missing”).
- Take clear photos of:
- The damaged area
- The packaging
- The freight label and any visible carrier stickers
Then contact us in writing at support@rdxindustrial.com within 24 hours of delivery, with your order number and photos.
If you sign the delivery receipt as “Received in good condition” and do not note visible damage, it becomes very hard (sometimes impossible) to get the carrier to pay a claim.
7. Concealed Damage
Some damage is not obvious until you unwrap or move the attachment.
Concealed damage process:
- Inspect the product as soon as reasonably possible after delivery.
- If you find concealed damage, email us at support@rdxindustrial.com within 5 business days of delivery.
- Include:
- Your order number
- Photos of the damage and overall product
- Photos of the packaging, pallet, or crate (if still available)
If you do not follow the inspection and reporting steps within these timeframes, we are generally not obligated to repair, replace, or refund for carrier damage. We may still help as a courtesy, but it’s not guaranteed.
8. Missed Deliveries, Refusal & Redelivery
If the carrier attempts delivery and:
- No one is available to receive the shipment, or
- The address is incorrect or inaccessible, or
- You refuse delivery without our written approval,
the shipment may be sent back to a terminal, stored, or returned to us. In these cases:
- You may be charged redelivery, storage, and return freight fees.
- The order may need to be handled as a return under our Refund & Returns Policy, including restocking fees and non-refundable outbound shipping costs.
Refusing a shipment does not automatically qualify you for a refund. Always contact us first if there is an issue.
9. Customer-Arranged Freight
If you choose to arrange your own freight (under your carrier account or with your preferred carrier):
- Risk of loss and damage passes to you when we load the shipment and sign it over to your carrier.
- Any damage or delays are between you and your carrier.
- We will provide reasonable documentation, but we are not responsible for claims or charges under your carrier agreement.
10. Risk of Loss (Who Owns It When)
In short:
- Once we hand the shipment to the carrier at our shipping point, risk of loss or damage passes to you, subject to applicable law.
- We’ll help you pursue carrier claims where we can, but the freight risk ultimately sits with the shipment once it leaves our control.
This is explained in more detail in Section 7 of our Terms & Conditions of Sale.
11. Questions About Shipping?
If you’re not sure how freight will work for your order, or you need something specific (tight jobsite, no forklift, etc.), email support@rdxindustrial.com before you order. We’ll tell you what’s realistic and what extra costs you might be looking at so there are no surprises later.
