This page answers the most common questions we get about fitment, ordering, shipping, returns, and warranty. If you don’t see what you need here, email support@rdxindustrial.com.
1. General & Ordering
What does RDX Industrial actually sell?
We focus on heavy-duty excavator attachments for mini and midi machines: digging buckets, trenching buckets, grading / ditching / finishing buckets, tilt grading buckets, ripper teeth, skeleton & rake riddle buckets, land / clearance rakes, and quick hitch / quick attach couplers.
Which machines do you support?
Our catalog is built around compact and mid-size excavators from brands like Bobcat, CAT, Deere, Kubota, Yanmar, Hitachi, Develon, and others. Products are organized by machine make, model, and mount / coupler type where applicable.
If your machine isn’t listed, email support@rdxindustrial.com with your make, model, coupler type, and photos of the mount area and we’ll tell you what’s realistic.
How do I find the right attachments for my machine?
Use our Make & Model Search or filters to:
- Select your machine make
- Choose your machine model
- Pick the correct mount / coupler style (pin-on, quick attach, X-Change, etc.)
If something doesn’t match what you see on your machine, stop and contact us before ordering.
For more detail, see our Fitment & Compatibility Guide.
Do I need to enter pin measurements on the website?
No. The site is designed so that most customers can shop by make / model / mount without digging into pin dimensions. We maintain internal fitment data to support that.
We may ask for photos and basic measurements during a fitment dispute or if your machine looks non-standard.
Can I place orders by phone or email?
Most orders go through the website so everything (machine, model, mount, address, pricing) is captured cleanly. If you need a quote, help with a larger package, or you’re a fleet / municipality, contact: support@rdxindustrial.com.
2. Fitment & Compatibility
Who is responsible if an attachment doesn’t fit?
Short version:
- Our error: You chose the correct make, model, and standard mount type from our catalog, your machine is OEM-standard, and it still doesn’t fit because our application data or written guidance was wrong. We treat that as our responsibility: we’ll work with you on return freight and either a correct replacement or a refund, per our Terms.
- Your error or non-standard machine: You picked the wrong machine, wrong mount, or your machine has a non-standard / heavily modified coupler or geometry we didn’t confirm in writing. That’s on you, and returns fall under our standard return policy (restocking fee + you cover freight).
The detailed rules live in our Terms & Conditions of Sale under Product Information & Fitment Disclaimer and Fitment Disputes & Responsibility.
What happens in a fitment dispute?
If there’s a fitment issue, email support@rdxindustrial.com with:
- Order number
- Machine make, model, and mount / coupler type
- Clear photos of the mount area and where the attachment won’t fit
- Any measurements we request (pin diameter, center, gap, etc.)
We’ll classify it as our responsibility, your responsibility, or mixed responsibility and tell you how it will be handled.
What condition must the attachment be in if there’s a fitment issue?
For any fitment dispute, regardless of who’s at fault:
- Attachment must be unused or only test-fitted
- No real work done (no visible edge wear, bucket wear, or heavy pin marks)
- No damage, welding, or modification
- All hardware, pins, and accessories must be returned
If it comes back clearly used or beat up, don’t expect a full credit.
3. Shipping & Delivery
Where do you ship?
Right now we only ship to physical addresses in the contiguous United States. No Alaska, Hawaii, U.S. territories, APO/FPO, or international shipping.
Do you offer free shipping?
Most pricing is structured so standard outbound shipping within the contiguous U.S. is included or advertised as “free shipping.” That does not mean:
- Return shipping is free
- Accessorials (liftgate, residential, appointments, redelivery, storage, etc.) are free
- We eat every carrier “shipping charge correction” forever
Details are in our Shipping & Delivery Policy and in Section 5 of our Terms.
How long will my order take to ship?
Typical processing time for in-stock attachments is [X–Y Business Days] (not including weekends or holidays). Transit time depends on your location and carrier performance.
Custom, non-stock, or special-order items will take longer; timelines will be discussed on a case-by-case basis.
How do you ship heavy attachments?
We ship via LTL freight and parcel carriers, depending on weight and size. For freight shipments, you may need:
- A dock or forklift for unloading, or
- Liftgate service (often billed as an accessorial by the carrier)
If you’re unsure whether your site counts as “residential” or “limited access,” ask us before ordering.
What should I do if my shipment is visibly damaged?
When the shipment arrives:
- Inspect it before signing the delivery receipt
- Note specific damage or shortages on the delivery receipt (e.g. “bucket edge bent,” “pallet broken,” “1 of 2 items missing”)
- Take clear photos of damage, packaging, and carrier labels
- Email support@rdxindustrial.com within 24 hours of delivery with your order number and photos
Signing as “received in good condition” with obvious damage makes carrier claims painful or impossible. If you don’t follow the process, we’re not obligated to fix transit damage.
What about concealed damage?
If damage wasn’t reasonably visible at delivery:
- Take photos of the damage and packaging as soon as you discover it
- Email support@rdxindustrial.com within 5 business days of delivery
After that, carrier claims are usually dead on arrival.
4. Returns & Refunds
What is your standard return window?
Standard policy:
- You must request a return within 14 calendar days of the date the carrier marks the shipment delivered.
- If approved, you must ship the item back (tender to the carrier) within 14 calendar days of RMA approval.
What condition must returns be in?
For a return to be considered:
- Attachment must be unused, unmounted, and in clean, resalable condition
- No work performed: no edge wear, no bucket wear, no heavy pin or coupler marks
- No welding, cutting, or modifications
- All pins, hardware, and accessories included
- Properly packaged and banded so it doesn’t get wrecked on the way back
Do you charge a restocking fee?
Yes. For customer-error / change-of-mind returns, our standard restocking fee is 25% of the Product purchase price, unless otherwise stated in writing. You are also responsible for all return shipping costs.
Are custom / special-order items returnable?
Generally no. Custom, built-to-order, non-stock, and special-order items are usually:
- Non-cancellable once we’ve started fabrication or procurement, and
- Non-returnable, unless we clearly made an error or the law requires otherwise
If we make an exception, expect stricter conditions and higher fees.
How are refunds issued?
Approved refunds are normally issued to your original payment method, less:
- Any applicable restocking fee
- Any non-refundable accessorial or freight charges that were legitimately incurred
“Free shipping” usually means outbound shipping was baked into the price, not that we refund shipping both ways.
Full details are in our Returns & Refund Policy.
5. Warranty
What kind of warranty do you offer?
We offer a limited warranty against manufacturing defects in materials and workmanship for 6 months from the date of delivery, as described in our Terms.
This covers defects under normal use, proper installation, and correct application on compatible machines within the intended duty rating.
What is not covered under warranty?
In plain terms, warranty is not a wear-and-tear or abuse program. Exclusions include:
- Normal wear items (cutting edges, teeth, wear plates, bushings, pins, etc.)
- Misuse, overloading, side-loading, shock loading, or abusive operation
- Use on obviously wrong or heavily modified couplers / mounts we didn’t approve
- Improper installation, ignoring safety pins or locking devices
- Corrosion, improper storage, or chemical damage
- Damage from third-party handling, rigging, or transport once it leaves our control
- Post-sale modifications or welding we didn’t authorize in writing
The full list of carve-outs is in the Warranty & Disclaimers section of our Terms & Conditions.
How do I file a warranty claim?
Email support@rdxindustrial.com within the Warranty Period with:
- Order or invoice number
- Machine make, model, and mount type
- Detailed description of the issue
- Clear photos / videos of the defect, installation, and overall condition
We may request more information, require inspection (remote or in-person), or ask you to ship the product back for evaluation.
What is the remedy if a defect is covered?
If we confirm a covered manufacturing defect, our options typically include:
- Repairing the attachment
- Replacing it with a similar product
- Issuing a credit up to the original product price toward a replacement
- In some cases, authorizing local repair by a qualified third party and reimbursing pre-approved repair costs
We are not on the hook for downtime, lost jobs, rentals, or other indirect costs.
6. Cancellations
Can I cancel my order?
Maybe, depending on where it is in the pipeline:
- Not yet processed: We can usually cancel without a fee, except any non-refundable third-party charges.
- Picked / staged / labeled but not shipped: We may allow cancellation with a cancellation fee (generally up to 10–25% of the order value).
- Already shipped: It’s no longer a “cancellation” – it becomes a return, subject to our return policy.
Can I cancel custom or special-order items?
Once we’ve started production or procurement, custom and special-order items are generally non-cancellable, unless we clearly messed up or the law requires otherwise. If we do allow a cancellation, expect a meaningful cancellation fee (up to 50%) to cover costs we can’t recover.
7. Miscellaneous
Where can I read all the fine print?
How do I contact RDX?
Email: support@rdxindustrial.com
Mailing Address:
RDX Industrial
282 Lobachsville Road
Oley, PA 19547
United States
If you’re about to place a bigger order, or you’re unsure about fitment, ask before you buy. It’s cheaper for both of us to get it right the first time.
