Privacy policy

RDX Industrial Group – Privacy Policy

Last updated: January 15, 2026

RDX Industrial (“RDX”, “we”, “us”, or “our”) operates this online store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”). The Services are powered by Shopify, which provides the e-commerce platform we use to run our store.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website, interact with us, or make a purchase.

If there is any conflict between this Privacy Policy and our Terms & Conditions of Sale, this Privacy Policy controls only with respect to how we collect, use, and share your personal information.

By using the Services, you confirm that you have read and understood this Privacy Policy. If you do not agree with it, do not use the Services.

1. Personal Information We Collect

When we say “personal information,” we mean information that identifies you or can reasonably be linked to you. It does not include aggregated or de-identified information that cannot reasonably be linked back to you.

Depending on how you interact with us and what laws apply where you live, we may collect and process the following categories of personal information:

1.1 Contact Information

Name
Billing address and shipping address
Phone number
Email address

1.2 Payment & Transaction Information

Payment method details (for example, credit or debit card type and last four digits – full card numbers are processed by Shopify and/or our payment processors, not stored by us in plain text)
Billing information
Transaction details (products purchased, returned, exchanged, or cancelled)
Order history and invoices

1.3 Account Information

Username and password (secured/hashed via Shopify)
Account preferences and saved settings
Saved addresses, saved cart items, and wishlists (where applicable)

1.4 Communications & Support

Information you include when you contact us (email, contact forms, phone notes)
Support requests and correspondence
Product reviews, questions, or feedback you submit

1.5 Device & Usage Information

Collected automatically by Shopify and/or our service providers when you use the Services, such as:

Device type, operating system, browser type and version
IP address and general location (city/region) inferred from IP
Cookies and similar identifiers
Pages viewed, time spent on pages, clicks, and navigation patterns
Referring URLs (how you got to our site)

We and our service providers may use cookies, pixels, and similar technologies to collect this information for security, site performance, analytics, and marketing.

1.6 Information from Third Parties

We may also receive information about you from:

Shopify (as platform provider)
Payment processors
Shipping and logistics partners
Marketing and analytics partners (for example, if we run ads that drive you to our site)

If you interact with us via third-party platforms (e.g., social media), those platforms may share certain information with us according to their own privacy policies and your settings.

2. How We Use Your Personal Information

We use your personal information for the following purposes, as permitted by applicable law:

2.1 To Provide and Operate the Services

Process and fulfill your orders, including payment authorization, invoicing, shipping, and returns
Create, maintain, and manage your account
Remember your preferences, cart items, and browsing history to make your shopping experience smoother
Provide customer support and respond to your inquiries
Maintain and optimize our website, ecommerce stack, and logistics workflows

2.2 To Personalize and Improve Your Experience

Recommend products and accessories that may be relevant to your equipment and prior purchases
Customize content and offers shown on our site
Analyze how visitors use the site to improve layout, navigation, and product assortment

2.3 Marketing and Advertising

Send you marketing and promotional communications (email, SMS, or mail) about products, promotions, and updates, where permitted by law and/or with your consent
Show you relevant ads for our products on our website and on other sites or platforms (for example, retargeting/remarketing ads)

You can opt out of non-essential marketing communications at any time (see Section 7).

2.4 Security, Fraud Prevention, and Legal Compliance

Authenticate logins and protect your account from unauthorized access
Detect, investigate, and prevent fraud, chargebacks, abuse, or other unauthorized activity
Maintain the security and integrity of our systems and the Services
Comply with legal obligations and respond to lawful requests from courts, regulators, or law enforcement

2.5 Business Operations

Maintain internal records (accounting, tax, and audit)
Analyze business performance and sales trends
Plan inventory, product lines, and shipping strategies
Support potential business transactions such as mergers, acquisitions, or asset sales (where personal information may be part of the transferred assets)

We use your personal information only where we have a legal basis to do so (for example, to perform a contract with you, comply with law, or where we have a legitimate business interest that is not overridden by your rights).

3. How We Share Your Personal Information

We do not sell your personal information for cash. We do share information with third parties in the following ways, as needed to run our business and provide the Services:

3.1 Service Providers and Vendors

We share personal information with trusted third parties who perform services on our behalf, including:

Shopify (platform & hosting)
Payment processors
Shipping and logistics providers
IT and security providers
Email and communications platforms
Analytics and advertising partners

These service providers are only allowed to use your personal information as needed to perform services for us or to comply with their own legal obligations.

3.2 Business and Marketing Partners

We may share limited segments of your information (order history, basic identifiers, usage data) with:

Advertising and remarketing partners
Analytics and measurement tools

These partners use your information to help us measure ad performance, understand how customers find us, and show more relevant ads. They are responsible for their own privacy practices.

3.3 Legal and Safety

We may disclose your information:

To comply with applicable laws or respond to valid legal process (subpoenas, court orders, regulatory inquiries)
To protect our rights, property, or safety, or the rights, property, or safety of our customers, employees, or others
To investigate, prevent, or respond to suspected fraud, security incidents, or illegal activity

3.4 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, personal information may be transferred as part of that transaction. We will take reasonable steps to ensure the receiving party honors this Privacy Policy or provides notice of any material changes.

4. Relationship with Shopify

Our store is built on Shopify. Shopify collects and processes personal information about your interactions with our store and other Shopify-hosted stores to provide, improve, and secure its platform and services.

For certain uses of data across multiple merchants and Shopify’s own systems (for example, fraud detection, aggregated analytics, platform improvements, and some forms of personalized advertising), Shopify acts as an independent controller and is responsible for those processing activities and related rights.

To learn more about how Shopify uses your personal information and your rights with respect to Shopify’s processing, see the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

5. Cookies and Similar Technologies

We and our service providers use cookies, pixels, and similar technologies to:

Keep you logged in
Remember items in your cart
Understand how people use our site
Improve performance, load times, and features
Support security and fraud prevention
Run analytics and advertising

You can manage cookies through your browser settings and any cookie banners or tools we provide. Disabling some cookies may affect site functionality (for example, your cart or login may not work properly).

6. Data Security and Retention

6.1 Security

No system is perfectly secure, but we and our providers (including Shopify) use reasonable technical, administrative, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure.

Do not email us full card numbers or other highly sensitive information. Use our secure checkout and contact methods.

You are responsible for keeping your account credentials confidential and for any activity on your account. If you believe your account or payment details have been compromised, contact us immediately.

6.2 Retention

We keep your personal information for as long as reasonably necessary to:

Provide the Services and fulfill your orders
Maintain business records and comply with legal, tax, and accounting obligations
Resolve disputes and enforce our Terms

When information is no longer needed, we will delete it or de-identify it, subject to any legal retention requirements.

7. Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information (subject to legal limits and exceptions):

Access / Know – Request a copy of the personal information we hold about you.
Correction – Request that we correct inaccurate or incomplete information.
Deletion – Request that we delete personal information we maintain about you, subject to legal obligations and legitimate business needs.
Portability – Request a machine-readable copy of certain information and/or ask us to transfer it to another provider, where technically feasible.
Opt-out of certain processing – In some jurisdictions, you may have the right to opt out of specific uses of your personal information (for example, certain targeted advertising or “sharing” as defined by local laws).

We will not discriminate against you for exercising your privacy rights, consistent with applicable law.

To exercise any of these rights related to RDX’s use of your personal information, contact us using the details in Section 11. For rights related specifically to Shopify’s platform-level use of your data (for example, across multiple merchants), refer to Shopify’s own privacy pages and tools.

7.1 Marketing Communications

You can opt out of marketing emails at any time by:

Clicking the “unsubscribe” link in the email, or
Contacting us at support@rdxindustrial.com and asking to be removed from marketing lists.

We may still send you non-marketing messages, such as order confirmations, shipping updates, or legal notices.

7.2 Global Privacy Control and “Do Not Track”

Where legally required and technically supported, if you visit our site with a browser that sends a recognized Global Privacy Control (GPC) signal, we will treat that as an opt-out request for the device and browser sending the signal, in line with applicable law.

Otherwise, we do not currently respond to other “Do Not Track” browser signals.

8. Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from anyone under the age of 18 (or the age of majority in your jurisdiction).

If you believe a child has provided us with personal information, contact us using the details in Section 11 so we can delete it. As of the date of this policy, we do not knowingly “sell” or “share” personal information of individuals under 16, as those terms may be defined in some privacy laws.

9. International Transfers

We are based in the United States, and our store is hosted by Shopify. Your personal information may be stored and processed in the U.S. and other countries that may have different data protection rules than your home country.

Where required by law, appropriate safeguards (such as Standard Contractual Clauses or similar mechanisms) are used to protect personal information transferred across borders.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, Shopify’s platform, or applicable laws. When we do:

We will update the “Last updated” date at the top of this page.
In some cases, we may provide additional notice (for example, a banner on our site or an email).

Your continued use of the Services after we post an updated Privacy Policy means you accept the changes.

11. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or if you want to exercise your rights, contact us at:

RDX Industrial
282 Lobachsville Rd
Oley, PA 19547
United States
support@rdxindustrial.com
Business hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time