Heavy attachments are expensive to move, and downtime is costly. This page gives a practical overview of how returns and warranty work at RDX Industrial, in plain language. For the full legal version, please refer to:
1. Quick Overview
- Standard returns: Allowed for a short window, for unused, unmounted attachments only.
- Customer-error returns: Wrong machine, wrong mount, or change of mind – you cover freight and a restocking fee.
- Our fitment error: If our catalog data or written fitment guidance is wrong for a standard machine, we own it and fix it.
- Custom / special-order: Usually non-returnable once we start work, except where we clearly made a mistake.
- Warranty: Covers manufacturing defects only – not wear parts, misuse, or non-standard couplers.
- No downtime coverage: We do not pay for lost jobs, rental costs, or similar indirect losses.
2. Standard Returns (Unused Attachments)
Our attachments are heavy, machine-specific products. We keep returns tight so we can keep pricing realistic.
2.1 Return Windows
- Request window: You must contact us within 14 calendar days of the date the carrier shows the shipment as delivered.
- Ship-back deadline: Once we approve a return and issue an RMA (Return Merchandise Authorization), the item must be handed over to the carrier within 14 calendar days of approval.
Returns requested or shipped outside these windows may be refused or handled on a case-by-case basis at our discretion.
2.2 Condition Requirements
To be eligible for a standard return, the attachment must be in clean, resalable condition:
- Unused and unmounted: No pin marks, no cutting edge wear, no signs it has been put to work.
- No welding, cutting, or modifications: Any fabrication work kills return eligibility.
- Complete: All pins, hardware, and accessories supplied with the attachment must be returned.
- Properly packaged: Palletized and secured in a way that prevents damage in transit back to us.
If a returned product arrives used, damaged, modified, or incomplete, we may reduce your credit or refuse the return entirely.
3. Customer-Error Returns (Wrong Machine / Wrong Mount / Change of Mind)
If the attachment doesn’t fit because the wrong machine or mount was selected, or you simply changed your mind, it’s treated as a customer-error return.
Typical examples:
- Ordering for the wrong machine make or model.
- Ordering a quick-attach style bucket for a machine that is actually pin-on (or vice versa).
- Ordering based on assumptions or old information without confirming your actual setup.
For customer-error returns:
- You are responsible for all return freight costs.
- A standard restocking fee (currently 25% of the product price) applies.
- We do not refund any outbound shipping cost we actually incurred, even if the order was marketed as “free shipping” on the way out.
We may be more flexible in some situations, but that’s at our discretion – not a guarantee.
4. When We Own the Fitment Problem
Our catalog is built so that you can shop by make, model, and mount style without needing to crunch pin data yourself. If you did your part and we still sent something that doesn’t fit, we’ll step up.
We treat it as our error when all of the following are true:
- You selected the correct machine make and model from our catalog; and
- You selected the correct standard coupler / mount style (for example, the OEM quick attach listed for that model); and
- Your machine is OEM-standard in ways that matter for fitment (no undocumented aftermarket coupler or wild modifications); and
- The attachment does not fit because our application data or written fitment guidance was wrong.
In that case, subject to reasonable cooperation and documentation, we will:
- Arrange and pay for reasonable return freight, or provide a prepaid return label / bill of lading; and
- Either send the correct, properly fitting replacement at our cost, or refund the attachment purchase price if no correct option exists.
We still don’t cover downtime, lost work, or your labor. But we do own the catalog mistake and fix the attachment situation.
Full details are in the “Fitment Disputes & Responsibility” section of our Terms & Conditions.
5. Non-Returnable Items
Certain products are non-returnable once we start processing your order, except where we clearly made an error or the law requires otherwise. These typically include:
- Custom or built-to-order attachments.
- Special-order or non-stock items sourced specifically for you.
- Heavily modified products built to your specs.
Where practical, we’ll flag these as non-returnable on your quote, invoice, or at checkout.
6. How to Start a Return
To request a return, email support@rdxindustrial.com and include:
- Your order number.
- The item(s) you want to return.
- A short explanation of the reason (wrong machine, wrong mount, our fitment error, etc.).
- Clear photos of the attachment and packaging, showing its condition.
We’ll review, confirm whether the return is eligible, and, if approved, issue an RMA number and return instructions. Do not send anything back without an RMA – unauthorized returns may be refused.
Full details and examples are in our Refund & Returns Policy.
7. Warranty Overview
RDX attachments are built for hard use, but nothing is indestructible. Our warranty is designed to cover real manufacturing defects, not normal wear and tear or abuse.
7.1 What the Warranty Covers
Most new RDX buckets, rippers, couplers, and other attachments include a limited warranty against defects in materials and workmanship under normal use. In plain terms:
- If something is built wrong, welded wrong, or fails prematurely due to a manufacturing defect under proper use, we’ll make it right.
- If something wears out, gets bent by abuse, or is used outside its intended application, that’s on the operator.
The exact warranty period and terms for your attachment are defined in our Terms & Conditions and/or your order documentation.
7.2 What Is Not Covered
Common exclusions include (but aren’t limited to):
- Normal wear items: teeth, cutting edges, bushings, pins, wear plates, side cutters, etc.
- Cosmetic issues: paint, scratches, surface rust that don’t affect structural integrity.
- Misuse / abuse: prying, ramming, shock loading, side loading, or using a bucket as a jack or impact tool.
- Overloading / wrong application: using a light-duty bucket in heavy rock, or using an attachment outside its intended machine class.
- Non-standard couplers or modifications: running the attachment on a hacked-up aftermarket coupler or modified linkage we didn’t sign off on.
- Unauthorized welding or repairs: any cutting, welding, or rework done without our written approval.
- Damage in transit: handled under shipping and carrier claims, not warranty.
We also do not cover indirect costs like labor, downtime, rental machines, or lost work – those are addressed in our Limitation of Liability section.
8. How We Handle a Valid Warranty Claim
If we confirm a genuine manufacturing defect within the warranty period, we will, at our option:
- Repair the attachment;
- Replace it with a new or comparable unit; or
- Issue a credit toward a replacement.
In some cases, we may authorize local repair by a qualified welder or shop and reimburse pre-approved, documented repair costs rather than shipping the attachment long distances.
Cash refunds to the original payment method are generally not provided under warranty except where required by law. That’s separate from any return rights you may have for unused product under our returns policy.
9. How to Start a Warranty Claim
If you believe you have a warranty issue, email support@rdxindustrial.com with:
- Your name and contact details.
- Your order or invoice number and date.
- Machine make, model, and coupler / mount type you’re using the attachment on.
- A clear description of what failed (when it happened, how it was being used).
- High-quality photos and/or video of the defect, the mounting area, and the overall attachment.
We may request more information, measurements, or (in some cases) return of the product for inspection. If we determine the issue is a covered manufacturing defect, we’ll outline the remedy options (repair, replacement, or credit) and how freight will be handled.
The full legal warranty language, including limitations and exclusions, is in Section 11 of our Terms & Conditions of Sale.
10. Questions?
If you’re not sure whether your situation is a return, a fitment dispute, or a warranty issue, just email support@rdxindustrial.com with your order number and a few photos. We’ll tell you straight how it fits into our policies and what your options are.
