RDX Industrial Group – Shipping Policy

Last updated: January 15, 2026

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1. Service Area (Where We Ship)

At this time, RDX Industrial ships only within the contiguous United States (the “Service Area”).

We do not ship to:

• Alaska or Hawaii
• U.S. territories (including Puerto Rico, Guam, U.S. Virgin Islands, etc.)
• APO/FPO/DPO or other military addresses
• International addresses outside the United States

If an order is placed with a shipping address outside the Service Area, we may cancel the order and issue a refund, or ask you to provide a qualifying address within the contiguous United States.

2. Order Processing Times

Processing time is the period from when your order is placed to when it leaves our facility.

• Standard processing time for in-stock items: 3-5 business days
• Business days are Monday–Friday, excluding major U.S. holidays.
• Custom, non-stock, or made-to-order items may require additional lead time; any extended lead times will be communicated on the product page, at checkout, or on your quote/invoice where practical.

Processing may be delayed if:

• We need additional machine details or clarification (for example, coupler type, application, or shipping access details).
• Payment authorization is delayed or fails.

We do not guarantee shipment or delivery by a specific date unless we have agreed in writing.

3. Shipping Methods & Carriers

We ship using LTL freight carriers and parcel carriers selected at our discretion, based on the size, weight, and destination of your order.

• Most buckets and attachments ship via LTL freight on pallets.
• Smaller items may ship via common parcel carriers.
• We generally do not ship to P.O. Boxes.

We reserve the right to choose the carrier, service level, and routing, as long as the service is reasonably appropriate for the Product and destination.

4. Shipping Costs & “Free Shipping”

For many Products and Orders, we offer standard outbound shipping included in the product price, often marketed as “free shipping” on the Site.

Unless we clearly state otherwise:

• “Free shipping” or “shipping included” covers one standard outbound shipment to a single qualifying address within the contiguous United States, using a carrier and service level we select.
• It does not cover:
  • Return shipping
  • Reshipments after refusal, missed delivery, or address changes in transit
  • Extra services (liftgate, limited access, appointments, redelivery, storage, etc.) where carriers bill additional fees

For customer-initiated returns (for example, ordering the wrong machine, wrong mount type, or change of mind), you are generally responsible for:

• Return freight, and
• Any applicable restocking fees

as described in our Returns & Refunds Policy:
rdxindustrial.com/policies/refund-policy

Even where shipping was advertised as “free,” the actual shipping cost we paid to move the product to you is normally not refundable, except where we clearly made an error or where the law requires otherwise.

5. Accessorials, Limited Access, and Extra Carrier Charges

Freight carriers may charge additional “accessorial” fees in certain situations, including but not limited to:

• Residential delivery
• Liftgate service
• Appointment / call-ahead delivery
• Limited-access locations (farms, construction sites, storage yards, schools, etc.)
• Redelivery or refused delivery
• Storage, detention, or extended unloading time

They may also assess “shipping charge corrections” (for example, differences in actual vs estimated weight or dimensions).

If these additional charges are legitimately assessed based on your address type, site conditions, or events after the shipment leaves our facility, they are your responsibility, even if they were not shown separately at checkout.

We will:

• Review carrier corrections and accessorials for obvious errors;
• Provide documentation upon request if we bill such charges to you; and
• Not pass through arbitrary or clearly unsupported fees.

But we are not obligated to absorb valid accessorial or correction charges caused by:

• Incorrect or incomplete shipping information you provided;
• Site conditions at delivery (no forklift or dock when required, closed or gated sites, etc.);
• Missed appointments, refusals, or change requests after the shipment is already in transit.

6. Delivery Requirements (Freight Shipments)

Most attachments are heavy and palletized. For safe and successful delivery:

• Commercial locations should have:
  • A loading dock, forklift, or suitable equipment to unload the pallet.
• Residential locations may require:
  • Liftgate service and/or appointment delivery, which can trigger extra carrier charges as described above.

You are responsible for:

• Ensuring someone is available to receive and inspect the shipment during normal delivery hours.
• Providing accurate address and contact information.
• Making sure the delivery location can safely accommodate a large truck (typical LTL tractor-trailer).

If the carrier deems the location unsafe or inaccessible, they may re-route to a nearby terminal, attempt redelivery, or return the shipment—often with extra charges. Those charges are your responsibility unless we clearly caused the issue.

7. Risk of Loss & Damage

Risk of loss and damage to the Products passes to you when we tender the shipment to the carrier at our shipping point. Title passes when we receive full payment.

However, we expect you to inspect shipments and follow the damage process below so we can help with carrier claims.

7.1 Visible Damage or Shortage at Delivery

When your order arrives:

1. Inspect the packaging and Product before signing.
2. If there is any visible damage or shortage, you must:
   • Note the specific issue on the delivery receipt or bill of lading (for example, “bucket cutting edge bent,” “pallet broken,” “1 of 2 pieces missing”), not just “subject to inspection.”
   • Take clear photos of the damage, packaging, and carrier labels.
   • Contact us within 24 hours at support@rdxindustrial.com with:
     • Your order number
     • Description of the issue
     • Photos of the damage and packaging

Signing as “received in good condition” with obvious damage present can make it impossible to recover from the carrier and will severely limit what we can do.

7.2 Concealed Damage

If you discover damage after delivery that was not reasonably visible at the time:

• You must notify us in writing within 5 business days of delivery at support@rdxindustrial.com.
• Include your order number, a description of the damage, and clear photos of:
  • The damage
  • The packaging and pallet
  • Any carrier labels or markings

We will help you pursue a carrier claim where feasible, but failure to follow these timelines and steps will significantly reduce or eliminate our ability to assist.

7.3 Consequences of Not Following the Damage Process

If you do not follow the inspection and reporting process above, we are not obligated to repair, replace, or refund Products damaged in transit, even if we choose to assist you as a courtesy. Our assistance with any carrier claim does not change the underlying risk of loss terms.

8. Undeliverable, Refused, or Returned Shipments

A shipment may be treated as undeliverable or refused if:

• No one is available to receive it after multiple attempts;
• You refuse the shipment without our prior written consent;
• The address is incorrect or incomplete;
• The site is not safely accessible for the carrier.

In these situations:

• The carrier may assess redelivery, storage, address-correction, or return freight charges.
• These charges are your responsibility unless we clearly caused the issue.

If a shipment is returned to us due to refusal or non-delivery without prior authorization:

• It will be treated as a customer-responsibility return under our Returns & Refunds Policy,
• Subject to inspection, restocking fees, and freight cost recovery as outlined there.

9. Customer-Arranged Freight (If Offered)

In some cases, we may allow you to arrange your own freight using your carrier or freight account. This must be agreed in advance.

If you arrange your own freight:

• Risk of loss, damage, and delay passes to you when we load the shipment and hand it to your carrier.
• You are solely responsible for:
  • Carrier selection,
  • Freight charges,
  • Damage or loss claims.

We will not file claims with your carrier or be responsible for their performance.

10. Split Shipments & Backorders

To get you in-stock items faster, we may, at our discretion:

• Split your order into multiple shipments,
• Ship in-stock items first and backordered or special-order items later.

We will make reasonable efforts to communicate extended lead times for non-stock items on the product page or in your quote/invoice.

11. Order Tracking

When your order ships, we will:

• Email you tracking information (parcel tracking number or freight PRO number) where available, and
• Provide basic carrier and tracking details so you can monitor delivery.

For freight shipments, tracking visibility is often limited compared to parcel carriers. If you need more detail, you can contact us or the carrier directly with your tracking/PRO number.

12. Changes to Shipping Address or Delivery Instructions

If you request changes to the shipping address or delivery instructions after your order has shipped:

• The carrier may charge address-correction, reconsignment, or redelivery fees.
• These fees are your responsibility unless we clearly caused the error.

We cannot guarantee that mid-transit changes are possible; approval is at the carrier’s discretion.

13. Returns & Exchanges (Summary Only)

This Shipping Policy focuses on how orders are shipped and delivered. Returns, exchanges, and refunds are governed by our separate Returns & Refunds Policy, which is incorporated into our Terms of Service.

Key points (summary only):

• Standard return request window: 14 days from delivery
• Items must be unused, unmounted, and in resalable condition
• Customer-error returns (wrong machine, wrong mount, etc.) are generally subject to:
  • 25% restocking fee, and
  • Customer-paid return freight

For full details, see:
rdxindustrial.com/policies/refund-policy

If there is any conflict between this Shipping Policy and our Terms of Service or Returns & Refunds Policy, the Terms of Service and Returns & Refunds Policy will control.

14. Contact Us

If you have questions about shipping, delivery, or a specific order, contact us:

RDX Industrial
282 Lobachsville Rd
Oley, PA 19547
United States
support@rdxindustrial.com
Business hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time