Refund policy

RDX Industrial Group – Returns & Refunds Policy

Last updated: January 15, 2026

This Returns & Refunds Policy explains how we handle returns, exchanges, and refunds for purchases made from RDX Industrial (“RDX”, “we”, “us”, or “our”). It works together with our Website Terms & Conditions of Sale (the “Terms”). If there is a direct conflict between this Policy and the Terms regarding a particular issue, the Terms will control to the extent permitted by law.

Because our products are heavy, machine-specific attachments, returns are limited and subject to strict conditions. Please read this Policy carefully before placing an order.

1. Overview – What This Policy Covers

This Policy covers:

Standard returns for unused, non-defective products;
Returns when you ordered the wrong machine, mount, or configuration;
How we handle returns in fitment disputes (our catalog/application data vs. your selection);
How damaged or missing items are handled at delivery; and
How and when refunds are issued.

Manufacturing defects and warranty issues are governed by our Limited Warranty section in the Terms. This Policy does not reduce any non-waivable rights you might have under applicable law, but where you are buying for business or commercial use, consumer protections may be limited or inapplicable.

2. Standard Return Eligibility & Time Limits

Because our products are heavy equipment attachments and often built or selected for specific machines, returns are limited.

Our standard return framework is:

Return request window: You must contact us to request a return within 14 calendar days of the date the shipment is marked “delivered” by the carrier.
Return shipment deadline: If we approve a return and issue a Return Merchandise Authorization (“RMA”), you must tender the product to the carrier (ship it out) within 14 calendar days of the RMA approval date. Returns shipped after that time may be refused or subject to additional charges at our discretion.
Condition: Items must be unused, unmounted, and in clean, resalable condition. Attachments must not have been installed on a machine or placed into work. There should be no welds, no cutting-edge wear, no visible bucket wear, and no pin or coupler witness marks.
Packaging: Where applicable, products should be returned in their original packaging or in equivalent protective packaging that prevents damage in transit (for example, properly banded to a pallet).

If you do not meet these timing and condition requirements, we may deny the return or offer a reduced credit at our discretion (for example, based on salvage value).

3. Non-Returnable & Restricted Items

The following are generally non-cancelable and non-returnable after we begin processing, production, or procurement, except where we clearly made an error or we are required by law to accept a return:

Custom, built-to-order, or machine-specific products (including items custom fabricated or modified for your machine);
Special-order or non-stock items sourced specifically for you;
Products clearly advertised, invoiced, or documented as “used,” “demo,” “clearance,” “scratch & dent,” or “as-is,” unless a separate written warranty or return right is expressly provided for that item.

Where we make an exception and agree to take back a non-returnable item, it will be at our sole discretion and may be subject to higher restocking fees and additional conditions.

4. Condition Requirements for All Returns

All returned products are inspected upon arrival at our facility. To be eligible for a refund under this Policy:

The product must be unused and unmounted (or only test-fitted with minimal paint scuffing);
There must be no visible wear from work (no tooth or cutting-edge wear, no structural scraping or deforming, no gouging of pin bosses, etc.);
The product must not be modified (no welding, cutting, drilling, grinding, or torch work);
All components originally supplied (pins, hardware, brackets, etc.) must be returned; and
The product must be properly packaged to prevent damage in transit back to us (e.g., banded to a pallet, adequately braced and protected).

If a product comes back used, scarred, structurally damaged, missing parts, or otherwise not in resalable condition, we may:

Decline the return and offer to ship it back to you at your cost; or
Offer a partial credit based on our assessment of its salvage or resale value.

5. How to Request a Return

To request a return, you must contact us in writing at support@rdxindustrial.com and include:

Your name and contact information;
Your order number;
The product(s) you want to return; and
The reason for the return (for example, change of mind, ordered wrong mount type, damage in transit, fitment issue).

We will also ask for clear, recent photos showing:

The overall condition of the product;
Any visible wear, scuffing, or damage; and
The packaging and palletizing (if already banded or prepared for return).

We will review your request, confirm eligibility, and, if approved, issue an RMA number and return instructions. Do not ship any product back to us without an RMA. Unauthorized returns may be refused and returned to you at your expense.

6. Returns When You Ordered the Wrong Thing (Customer-Error Returns)

If you order the wrong product due to your own error, the return is treated as a customer-error return. Common examples:

Ordered for the wrong machine make or model;
Ordered the wrong coupler or mount type (such as quick-attach vs. pin-on vs. X-Change);
Provided incorrect or incomplete mounting information when we specifically asked for it (such as pin diameters, pin centers, or dipper/boss gap); or
Relied on assumptions about compatibility rather than checking your actual machine configuration.

For customer-error returns:

A standard restocking fee of 25% of the product purchase price applies (unless otherwise agreed in writing); and
You are responsible for all return shipping costs, and in many cases, we may also recoup our actual outbound shipping cost if it was initially presented as “free shipping.”

Customer-error returns remain subject to all timing and condition requirements in Sections 2 and 4.

7. Fitment Issues – Our Error vs. Your Selection

Fitment disputes are handled under our fitment responsibility framework, which is summarized here and described in more detail in Section 3.5 of our Terms.

7.1 When It’s Our Error (Catalog / Application Data / Written Advice)

We will stand behind our own catalog data and written fitment advice where all of the following are true:

The product is explicitly listed on our Site as fitting your specific machine make and model (and, where applicable, coupler or mount type), and you selected and ordered for that same machine and standard coupler/mount style; and
Your machine is OEM-standard for that make/model in ways that matter to fitment (no undisclosed aftermarket or heavily modified coupler, hanger, or stick; no undocumented pin-spacing changes; etc.); and
You installed or attempted to install the product in a normal manner; and
The product does not fit solely because our application data or written fitment guidance was wrong (including small but material dimensional discrepancies that reasonably prevent safe installation or proper operation).

If we determine the mis-fit meets these criteria, we will, at our cost:

Arrange or reimburse reasonable return freight (for example, via prepaid label or bill of lading); and
Either:
- Provide a correctly fitting replacement product and cover standard outbound shipping; or
- If no suitable replacement is available, refund the product price.

We do not cover your consequential losses (downtime, lost jobs, rental costs, labor, etc.) in fitment disputes. Those are excluded under our Limitation of Liability section.

7.2 When It’s Your Responsibility (Wrong Machine / Non-Standard Machine / Incomplete Info)

You are responsible for fitment, and any resolution will be treated as a customer-error return (Section 6), when any of the following apply:

You selected the wrong machine make or model in our catalog;
You selected the wrong coupler or mount style (for example, ordered “quick attach” for a machine that is actually pin-on);
Your machine has a non-OEM, aftermarket, heavily modified, or excessively worn coupler, hanger, or dipper that materially changes the standard geometry, and we did not clearly confirm in writing that our product would fit that non-standard configuration; or
Any guidance we provided was based on incomplete or incorrect information you supplied (wrong model designation, undisclosed coupler swap, undisclosed custom fabrication, etc.).

In these cases, the standard 25% restocking fee and your responsibility for all freight (outbound and return) apply, assuming the item meets the condition and timing requirements.

7.3 Process for Fitment Disputes

To start a fitment dispute, contact us at support@rdxindustrial.com and include:

Your order number;
Machine make and model, and a brief description of the coupler/mount (OEM pin-on, OEM quick-attach, known aftermarket brand, etc.);
Clear photos of your machine’s coupler/mount area and pin bosses, plus any relevant serial/model tags; and
Clear photos of the product and where it fails to fit.

We may also ask for basic measurements to confirm where the mismatch is. Based on that, we’ll determine whether it’s our catalog/application error or a selection/non-standard machine issue and outline next steps.

8. Shipments Damaged or Short at Delivery

8.1 Visible Damage or Shortage at Delivery

Risk of loss and damage passes to you when we tender the shipment to the carrier (see our Terms), but we will often assist with carrier claims if you follow the required steps.

You must inspect all shipments at delivery. If there is visible damage, shortage, or obvious mishandling:

Note the specific damage or shortage (for example, “bucket edge bent,” “pallet broken,” “1 of 2 items missing”) on the delivery receipt or bill of lading before you sign;
Take clear photos of:
- The damage;
- The packaging and pallet; and
- Any visible carrier labels and paperwork.
Contact us in writing at support@rdxindustrial.com within 24 hours of delivery with your order number, description, and photos.

Signing as “received in good condition” or failing to document visible damage makes it much harder – and sometimes impossible – to recover from the carrier. If you don’t follow this process, we’re usually limited in what we can do beyond a goodwill effort.

8.2 Concealed Damage (Not Visible at Delivery)

For concealed damage that was not reasonably visible at delivery, you must:

Notify us in writing at support@rdxindustrial.com within 5 Business Days of delivery;
Provide detailed photos of the damage and the packaging; and
Retain all packaging and the damaged product until we tell you otherwise (for potential carrier inspection).

If you miss these notice windows or cannot provide requested documentation, we may be unable to repair, replace, or refund items damaged in transit, even if we may still try to help on a case-by-case basis.

9. Who Pays Shipping on Returns?

Who pays freight depends on why the item is being returned:

Our clear error (wrong item shipped, wrong catalog/application data for a standard machine, etc.): If we confirm it’s our error, we normally provide or reimburse reasonable return freight and cover standard outbound shipping for a correct replacement, or refund the product price if no replacement is available.
Customer-error returns (wrong machine, wrong mount, change of mind): You are responsible for:
- All return freight costs; and
- Our standard 25% restocking fee on the product price (unless we agree in writing to reduce or waive it).
Non-returnable items (custom, special-order, “as-is”): Unless we clearly made an error or a return is legally required, return freight and any partial credits are entirely at our discretion.

Even when outbound shipping was advertised as “free,” we normally do not refund that cost on returns, because we still paid a carrier to move the freight.

10. How Refunds Are Calculated & Paid

10.1 Refund Method

When a return is approved and the product passes inspection under this Policy:

Refunds are generally issued to the original payment method, unless we agree in writing to issue store credit instead; and
Refunds are processed within a reasonable time after we receive and inspect the returned product.

10.2 Deductions from Refunds

Approved refunds are typically reduced by:

Any applicable restocking fee (for customer-error or discretionary returns), currently 25% of the product purchase price unless otherwise stated; and
Any non-refundable accessorial charges or services that were legitimately incurred (for example, residential delivery, liftgate service, redelivery, storage, or other carrier fees) and are not required by law to be refunded.

Because our prices often include standard outbound shipping (sometimes described as “free shipping”), the shipping cost we incur to send the product to you is generally not refundable, even if there was no separate shipping line shown at checkout. Any separately itemized shipping charges and accessorial fees paid in connection with the original delivery are also typically non-refundable, unless:

The return is due to our clear error (for example, a confirmed catalog/app data mis-fit on a standard machine); or
A refund of such charges is otherwise required by applicable law.

11. Warranty Claims vs. Returns

This Policy focuses on returns and refunds for non-defective or mis-selected items. Manufacturing defects and structural failures are handled under our Limited Warranty (see the Warranty section of our Terms).

Where a defect is covered under our Limited Warranty, your remedy is normally repair, replacement, or a credit toward a replacement, as described in the Warranty.
Cash refunds to your original payment method for warranty claims are generally not provided except where required by law or where we specifically agree in writing.

To start a warranty claim, follow the process outlined in our Warranty section (including providing photos, videos, and machine details) and contact us at support@rdxindustrial.com.

12. Policy Changes

We may update or modify this Returns & Refunds Policy from time to time. The “Last updated” date at the top shows when it was last revised. Changes will apply to orders placed after the revised Policy is posted. Your rights for orders placed before a change are governed by the version of this Policy in effect at the time of your order, except where changes are required by law.

13. Contact

If you have questions about this Returns & Refunds Policy or need help with a return, please contact us:

RDX Industrial
282 Lobachsville Rd
Oley, PA 19547
United States
support@rdxindustrial.com
Business hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time